ServicEngine | Business Process Outsourcing to Bangladesh

ServicEngine | Offshore Services, Products, and Solutions | Reduce Costs and Save Money by Outsourcing to Bangladesh

About Us

ServicEngine was the first business processing outsourcing (BPO) company in Bangladesh. It is growing at 400% per year. Why? We are a unique company providing quantifiable and sustainable value to our clients. We are different and you will notice. Besides our exceptional employees, here are the top 3 reasons why we're better than the rest (and our clients will attest to these claims!):

  1. Strategic Partner. We are not the typical outsourcing company focused on the short term. We invest in a building a meaningful long term business relationship. Whether our clients' success metrics are about quality, cost, responsiveness, satisfaction, or market share, we are focused and aligned on their success. We are friendly and flexible and will do whatever it takes to exceed our clients' expectations. We are an extension of our clients' teams. We offer a global platform to improve processes and be more competitive.
  2. Client Management. We believe proactive communication and responsive action is critical for our clients. That is why we have a U.S.-based Client Manager assigned as a single point of contact to make it easier for our clients to interact with us on a regular basis. This person acts as a member of the clients'' team and is available 24/7 for their needs. This is the person that drives client results.
  3. Performance-Driven Culture. Our leadership team comprises successful engineers, who have applied engineering methodologies and discipline to a services world. They believe you cannot manage what you can't measure, so our employees have formal metrics-based scorecards that ensure ServicEngine's Key Performance Indicators are aligned with our clients' key business goals. Scorecards are unique by program to ensure alignment with specific metrics that have the most affect on overall program performance and value creation. Scorecards are heavily weighted on delivering quantifiable value for both the quantitative and qualitative objectives, and they drive continuous improvement.
"Working with ServicEngine has been one of the most positive partnering relationships our company and teams have experienced. The level of commitment, dedication, and true partnership has been an extension of our goals and commitment to our clients. With ServicEngine you gain the ability to extend your business model while having the affordability to flex resources quickly and efficiently as your business needs change. After working for and managing large BPO operational teams in the past, I would recommend ServicEngine to anyone looking for a completive cost model with excellent quality standards."

    - ServicEngine Customer


Our Vision

It is our vision to be valued by our employees as the best company to work for and by our clients as an exceptional business partner.

ServicEngine will:

  • Act with integrity at all times.
  • Treat our employees and clients with respect.
  • Respond quickly to our employees and clients.
  • Be flexible in responding to market or client changes.
  • Take ownership and always be accountable for results.
  • Pride itself as a continuously learning organization.

 

Our unique business model and values have made a difference for our clients in their business results. It is our mission to continue to offer exceptional services and products so that our clients can leverage our global resources to their advantage.