Our Employees
Our employees are our greatest asset because they are the reason we can deliver quality services and exceptional software to you. Our governing principle is that superior quality delivered with better service only happens with brighter, happier people. So, we recruit and hire only the most qualified individuals, who are top college graduates and fluent in English. Most of our employees have Master's degrees in business and science.
In addition to our thorough recruitment process, we offer superior training and career-development opportunities. We analyze the skills of all employees on an ongoing basis to determine training needs, including both aptitude and attitude development. We combine highly technical instruction, refined communications, "soft" skills, and advanced problem solving into a curriculum, so that our employees are prepared and accountable for delivering measurable results.
ServicEngine maintains a ratio of 1 first-line supervisor to 8 service professionals. This low ratio allows for significant apprenticeship, coaching, and mentoring. The feedback and interaction allows for attention to personal improvement results and a more consistent quality. Our managers were promoted up "through the ranks" so they understand all aspects of our company culture. This also helps us identify challenges and implement improvements so that we are always enhancing our performance.
Our focus on quality extends to our client relationships as well. We believe that open and honest communication that happens frequently is critical to a successful strategic partnership that builds long-term relationships. ServicEngine has developed a comprehensive methodology to transition the work from your office to our delivery center in Bangladesh. Our transition methodology helps make our employees an extension of your team. Your projects are accelerated and communication is maximized. Our employees learn the work, deliverables, systems, tools, etc. of your company and fulfill your efforts in our delivery center.
Our method consistently results in helping our clients out-perform all competition and achieve better performance than they could on their own. We can do the same for you!
Why is ServicEngine different? Because we invest in our employees and apply a proven fulfillment methodology that utilizes Six Sigma techniques.
Our employees have documented procedures, a disciplined review process, and a strong quality assurance team. Our Quality Management System provides a flexible framework that enables continuous improvement. It is based on the best-in-class and worst-in-class service delivery models of over 100 companies. Our Quality Assurance Team uses this system to formulate disciplined processes that strengthens our ability to deliver exceptional service. Our unique methodology is uncommon and cannot be easily duplicated. Furthermore, this approach is key to reducing variations resulting in efficiency gains, precision accuracy of work output, and less costs.
