Our Leadership Team
ASM Mohiuddin Monem serves as Chairman of ServicEngine. A citizen of Bangladesh, he understands the country's culture and how to motivate and inspire our employees.
Mr. Monem single-handedly piloted the rapid growth of the Coca-Cola business in Bangladesh. Under his leadership, Igloo became the unparalleled leader in food industry and built one of Asia's largest sugar refineries. He is currently overseeing the construction of Monem Towers, a 700,000 sq-ft triple tower, which will be the country's largest commercial building and the headquarters for ServicEngine.
Mr. Monem is also Director of Operations at Abdul Monem Ltd., one of the largest companies in Bangladesh, and Director and Vice Chairman of two leading insurance companies. He has a B.S. degree in Industrial Engineering and a M.S. degree in Engineering Management, graduating cum laude, from Northeastern University in Boston, MA.
Matthew Kochan is the Chief Executive Officer (CEO) of ServicEngine. He understands your business' needs and he knows how to use technology and global resources to help your business get ahead in the new millennium.
Mr. Kochan is recognized as an IT services visionary. He is a pioneer in developing break-through service methodologies, such as customer response centers, predictive service tools, and utilizing the Internet for both service delivery and selling services.
Prior to joining ServicEngine, Mr. Kochan served the COO for Stream, one of the largest global IT outsourcing companies with 32 call centers and over 20,000 agents. In addition, he was Senior Vice President of Global Services for both Nortel Networks and McAfee, and Vice President of Customer Service at both Compaq and Digital Equipment. He has also worked for General Electric and GTE Laboratories.
Mr. Kochan has B.S. degree in Electrical Engineering from Illinois Institute of Technology and an M.S. degree in Management from Florida Institute of Technology.
We have combined the best practices for U.S. businesses with successful Bangladesh business strategies. Unlike traditional outsourcing companies, our Chairman and CEO are actively involved with all aspects of service delivery and client satisfaction.
U.S. Regional Leaders
The U.S. Leadership Team is always available to assist you with any questions regarding your projects or outsourcing needs:
- Raymond Adamson, Sales
- Kevin Kochan, Clients
Our goal is to be an extension of your team, so we are always friendly and flexible, and do whatever it takes to exceed your expectations. Working together, we can improve processes and help your business maximize global resources.