E-Mail and Chat Support
Online live chat and e-mail are the fastest growing mediums that customers communicate for service and support requests with companies. In today's competitive marketplace, the frustration produced by busy signals, long hold times, and incompetent staff can quickly result in lost customers.
ServicEngine offers live customer chat and e-mail support to address these issues to ensure high customer satisfaction and loyalty. Our services enable online businesses to communicate with their customers in real time by providing quick and accurate responses to e-mail or guiding people in buying decisions or resolving problems.
We employ service-oriented people and tailor the support process, including required activities, escalation procedures, and system level reporting, to meet the specific needs of your business.
Support Services
- Troubleshooting
- Help Desk Services
- Software Problems
- Computer Hardware Problems
- Up-Selling/Cross-Selling Programs
- Corporate Help Desk Support
- Warranty Programs
- Post-Warranty Support






